Session Description
Providing Customer Experience in a Covid World
Do your customers feel safe doing business with you? How have their expectations changed since the global pandemic hit and are you meeting those expectations? Is third party delivery and curbside pickup the future? Is self-serve in store dead? Offering exclusive data and analysis collected between May and July 2020, Intouch Insight CEO Cameron Watt shares insights in to shifting customer sentiment and expectations as well as provides benchmark data on how convenience stores from across the country are executing against expectations in a Covid world.
Biography
Cameron Watt is the President & CEO of Intouch Insight. He brings over 30 years of leadership experience to Intouch and plays a fundamental role in the overall vision and strategy of the company.
Prior to joining Intouch in 2011, Cameron held positions at PepsiCo, Mars, Unilever and YUM Brands. He also worked in smaller privately held companies in the insurance, real estate, foodservice and convenience industries, and has personally owned both a restaurant and a convenience store. Cameron’s breadth of experience in operations has given him a deep understanding of the import role frontline execution plays in great customer experiences.
Cameron holds a Bachelor of Commerce degree and a Master of Business Administration degree.
